FAQ

Instead of the bulk price there is now a volume discount: 3 % from 60 € and 6 % from 120 € of eligible items, applied automatically in your cart. The discount depends on your order value instead of the number of items. That way you can see at a glance what you save, and every price is easy to follow. Within Germany shipping is free from 39 €, below that it costs 3.95 €.

Every item shows its status as a coloured dot in front of the text, on the product page, in the listings and in your cart. The exact wording is always on the item itself.

• Green (In stock): On my shelf. Dispatched within 24 hours on working days and delivered within 1-3 business days.
• Teal (Coming soon): Already on its way to me, then straight on to you. Around 1 week.
• Blue (Made to order): Produced specially for you. Up to 4 weeks. If it unexpectedly does not work out, I get in touch and cancel free of charge.
• Purple (Pre-order): Not released yet. If the release date is already known, you will find it on the item.
• Ochre (Out of stock): Gone for the moment, but coming back. Around 3 weeks.
• Red (Sold out): No longer available. Still worth asking. I can often get something like it through my suppliers.

These times apply to deliveries within Germany. To other EU countries it takes a little longer, depending on the country.

Several delivery times in one order? Your order ships complete in one parcel once everything is here.

Yes. I have deliberately trimmed the catalogue to what actually gets played. Much of the rest I can still get through my suppliers, for example more ships for Black Seas and Victory at Sea, Cruel Seas, terrain from Sarissa and Micro Art Studio. Send me the item name or a link via the contact form and I will quote price and delivery time (usually two to four weeks).

The fastest way to reach me is by phone or WhatsApp. You'll find all the other ways to reach me any time on the contact page.

Yes, I do offer B2B in principle. Drop me a quick email and I'll get back to you as fast as I can. A few brands are excluded from resale, though.

Within Germany shipping is free from 39 € order value, below that it costs 3.95 € per order, no matter how many items. Across the EU I ship for a flat 17.95 €, and collection in 45219 Essen is free. Everything goes out with DHL (small parcel or parcel), tracking included.

In-stock items are dispatched within 24 hours on working days and reach you within 1-3 business days inside Germany. Pre-orders and items I have to order in first ship as soon as they are here. Every item shows its status.

Your order ships complete in one parcel once every item is here and your payment has been received.

Yes. I ship to every EU country DHL reaches by parcel: a flat 17.95 € per order, no matter how many items. Within Germany shipping is free from 39 € order value, below that it costs 3.95 €. The volume discount applies in all countries. Delivery within the EU takes a little longer depending on the country. If you have questions, message me via the contact form.

Yes. As long as your parcel has not gone out, you can add items in your customer account with “Add items”. They travel in the same parcel, so you do not pay shipping a second time.

Please transfer the amount shown in your order confirmation within 7 days to this account:

• Recipient: Mathieu Alexander Spennhoff
• IBAN: DE63 1001 0123 5012 4908 03
• BIC: QNTODEB2XXX
• Reference: always your order number, for example #1234

I ship your order in one parcel once everything is here and paid. You will also find the bank details in your order confirmation and on your order page.

The more goes into your cart, the cheaper it gets, without any code:

• from 60 € of eligible items: 3 %
• from 120 € of eligible items: 6 %

You can see the deduction right in your cart, there is nothing to enter. The volume discount applies in every country I ship to.

Almost everything in the range, including bundles: they count towards the order value and are discounted themselves as well. What does not count, and is therefore not discounted either, are fixed-price German books (book price fixing), gift cards, special prices (marked as Sale in the shop) and the build-your-own sets. The rest of your cart decides which tier you reach.

After the discount. For free shipping, the items I ship must come to at least 39 € in total after the volume discount or a discount code has been deducted. Gift cards you buy do not count.

Yes. Bundles are discounted just like any other item: from 60 € your cart gets 3 %, from 120 € 6 %, and that includes the bundle itself. The bundle price also counts fully towards the discount tiers. Only the build-your-own sets and bundles currently marked as Sale are excluded.

You can buy and redeem gift cards at any time. They are not discounted, they do not count towards the eligible order value and not towards the free-shipping threshold either.

The volume discount and percentage discount codes cannot be combined. Whichever of the two is higher applies automatically. Fixed-amount codes such as the 5 € code come on top.

You can return items within 30 days of receiving them. The 30 days are my voluntary offer. They apply in addition to the statutory 14-day right of withdrawal and do not limit it. A short email stating your intent to return is enough; you'll find a sample wording in the cancellation policy. As soon as the goods are back with me or you have shown me proof that you sent them back, I refund you right away. Statutory provisions apply; I reserve the right to deductions in individual cases.

Yes, as long as your order has not been shipped. The refund goes back via your payment method.

If the parcel is already on its way, the cancellation is handled as a return: you get your refund once the parcel is back with me or you have shown me proof that you sent it back. Return shipping isn't free in that case.

Tip: Via DHL tracking or right at your door you can refuse acceptance. The parcel then comes back to me automatically.

Even with careful packing, something occasionally goes wrong in transit. If it does, message me right away via the contact form and I will take care of it.