Service

Shipping & payment - clear, no fine print

Free within Germany, shipped fast, paid securely. Here's everything you want to know before you order - honestly and at a glance.

At a glance

How shipping & payment work

Free shipping within Germany

Within Germany, shipping is always free - with no minimum order. Shipping costs are already built into the item prices, so you pay not a cent extra.

Rest of EU: flat 9.95 €

To every EU country DHL reaches by parcel, I ship for a flat 9,95 € per order - no matter how many items. Countries outside the EU (Switzerland, for instance) aren't included for now. You see the amount up front, not just at checkout.

Ships within 24 hours

On business days your order goes out within 24 hours. Orders placed before 2 pm usually the same day. If it ever takes longer, I'll get in touch on my own.

DHL with all the options

Shipping with DHL including tracking - delivered to your door, to a Packstation, to a pickup branch or on your preferred day. If items have different delivery times, I send everything together once it's all in (partial delivery on request).

Buyer protection included

Pay conveniently with PayPal or Klarna and enjoy their buyer protection - your money is secure. Plus all the usual cards and other payment methods.

30-day returns

Something not right? You get 30-day returns. A quick email is enough - as soon as the goods are back with me, I refund right away. Details in the cancellation policy.

Bulk discount instead of multiple shipping fees

Because shipping is included, I automatically knock 5 € off each item from the 2nd item on - no code, right in the cart, up to 100 € total off. More in the FAQ.

Payment

Pay securely, however you like

American Express Apple Pay Bancontact EPS Google Pay KlarnaMaestroMastercard MobilePayPayPalShop Pay Union PayVisa

Still got a question about delivery times, cancellation or returns? You'll find the most common answers on the FAQ page - or message me directly.

Still got questions?

I'll help you personally

Whether it's shipping, payment or returns - message me, and I'll get back to you personally as fast as I can.

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